Refund Policy

Last updated: [Date to be confirmed by the School Administration]

This Refund Policy explains how International Delhi Public School, Cherukupalli handles refund requests for school fees and other payments made online through the School's website and ERP.

Items shown in square brackets, such as [To be confirmed by the School Administration], are details that the School Administration has not yet published. Until they are confirmed, please contact the School office for the current position before making a refund request.

Introduction and Scope

This policy applies to parents and guardians who pay school fees and related charges online through the School's website or ERP using the online payment gateway.

In this policy, "the School", "We", "Us" or "Our" refers to International Delhi Public School, Cherukupalli, Arepalli Road, Ponnapalli (V), Cherukupalli (M), Bapatla (Dt), Andhra Pradesh, India, PIN 522309. "You" or "Your" refers to the parent or guardian making the payment.

Payments made in person at the School office, by cheque, by demand draft or by any other offline method are handled by the School office and are not covered by this online policy unless the School states otherwise.

School Fee Payment Policy

• Fees are payable according to the fee structure and due dates published by the School for the relevant academic year.

• Before completing a payment, please check the student's name, class, the fee type and the amount shown on the payment page.

• A payment is treated as complete only when it has been successfully received by the School and a payment confirmation or receipt has been generated.

• Please keep a copy of the payment confirmation, receipt, order ID and payment/transaction ID for your records. These details will be needed for any payment or refund query.

Refund Eligibility

Fees paid to the School are generally not refundable, except in the circumstances described in this policy or as approved by the School Administration. Whether a refund is granted, and how much is refunded, is decided by the School Administration after verifying each request.

[The School's detailed refund eligibility rules, including any deadlines for raising a request, are to be confirmed by the School Administration.]

Circumstances in Which Refunds May Be Considered

A refund request may be considered by the School Administration in situations such as the following. Inclusion in this list does not guarantee a refund; each request is reviewed individually.

• The same fee was paid more than once for the same student and period (duplicate payment).

• An amount higher than the fee due was paid (excess payment).

• Money was debited from your account, but the payment was not received or confirmed by the School.

• Withdrawal of admission or a student leaving the School: [Refund eligibility, any deductions and applicable deadlines to be confirmed by the School Administration.]

• Any other situation that the School Administration decides to consider on its merits.

Non-Refundable Fees and Charges

Certain fees and charges may not be refundable once paid. [The list of non-refundable fees (for example, registration or admission-related fees, if applicable) is to be confirmed by the School Administration.]

Please refer to the fee structure and the admission documents issued by the School, or contact the School office, for details of which fees are refundable.

Duplicate Payments and Excess Payments

If you have paid the same fee more than once, or paid more than the amount due, please inform the School as soon as possible using the contact details below.

After verifying the payment records, the School Administration may, at its discretion and where you agree, either refund the duplicate or excess amount or adjust it against future fees payable for the same student. [The School's standard approach is to be confirmed by the School Administration.]

Failed Transactions and Payments Debited Without Confirmation

Sometimes a payment may fail, or money may be debited from your bank account while the School does not receive a successful payment confirmation. This is usually caused by a technical issue between your bank, the payment gateway and the School.

• Please do not make the payment again straight away. First check with your bank and with the School whether the earlier payment has been received, to avoid paying twice.

• In many such cases the amount is reversed by your bank or the payment gateway according to their own processes. The School does not control these reversals and cannot guarantee when they will happen.

• If the amount is not reversed and the payment is not reflected in the School's records, please contact the School with your transaction details so that the payment can be traced and verified.

Refund Request Submission Procedure

To request a refund, please contact the School office using the details given in the "Contact Us" section of this policy. [The preferred method of submission (for example, written application, email or in person) is to be confirmed by the School Administration.]

Refund requests should be raised by the parent or guardian who made the payment, or by the parent or guardian registered with the School for the student.

Information and Documents Required for a Refund Request

To help the School verify your request, please include the following where available:

• Student's full name, class and section, and admission or enrolment number

• Name and contact details (phone number and email address) of the parent or guardian

• Date of payment and the amount paid

• Order ID and payment/transaction ID, and the payment receipt or confirmation, if one was generated

• Bank or card statement showing the debit, in case of failed or unconfirmed transactions

• A short description of the reason for the refund request

The School may ask for further information or documents if they are needed to verify the request.

Refund Verification and Approval Process

Every refund request is checked against the School's fee records and the payment gateway's records. Refunds are issued only after the request has been verified and approved by the School Administration.

The School will inform you of the outcome of your request. If a request is not approved, the School will let you know. [The approving authority and expected time to respond are to be confirmed by the School Administration.]

Refund Processing Timelines

Once a refund has been approved, the School will initiate it. [The timeline within which the School initiates an approved refund is to be confirmed by the School Administration.]

The time taken for the money to reach your account after the refund is initiated depends on the payment gateway, your bank and the payment method used.

Payment Gateway and Bank Processing Delays

Online payments are processed through a third-party payment gateway and the banks involved. After the School initiates a refund, the time taken for it to appear in your account depends on their processing, and the School does not control these timelines.

If an approved refund has not reached your account within a reasonable time, please contact the School with your transaction details, and also check with your bank.

Refund Method and Original Payment Source

Approved refunds for online payments will normally be made to the original payment source, that is, the same bank account, card or payment method that was used to make the payment. [Any alternative refund method allowed by the School is to be confirmed by the School Administration.]

The School is not responsible for delays caused by incorrect details provided by the payer, or by a bank account or card that has been closed or blocked since the payment was made.

Contact Us

If you have any questions about this Refund Policy or about a payment or refund, You can contact us:

• By email: info@idpscherukupalli.com

• By phone number: +91- 7075164143

• By visiting the School office: International Delhi Public School Cherukupalli, Arepalli Road, Ponnapalli (V), Cherukupalli (M), Bapatla (Dt), Andhra Pradesh, India, PIN 522309

• By visiting this page on our website: https://idpscherukupalli.com/

Changes to this Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and the "Last updated" date at the top of this policy will be revised.

You are advised to review this Refund Policy periodically, particularly before making a payment. Changes to this Refund Policy are effective when they are posted on this page.

Effective date: [To be confirmed by the School Administration]